Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in good condition. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@cage-co.com.au. Please note that returns will need to be sent to the following address: 3/107 Old Pittwater Road, Brookvale NSW 2101.  

If your return is accepted, we will send you information on how to send back the item. Costs involved in returning the item are the responsibility of the purchaser. 

You can always contact us for any return question at hello@cage-co.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

All custom cages are built based off measurements provided by the client. Therefore if measurements provided are incorrect we do not take any responsibility and the item is not eligible for a refund. Alterations to products due to incorrect measurements will incur additional costs as well as any freight charges. 

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please contact hello@cage-co.com.au to arrange an exchange. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@cage-co.com.au.